{"id":12,"date":"2025-02-10T06:23:21","date_gmt":"2025-02-10T06:23:21","guid":{"rendered":"https:\/\/timesaudio.in\/shop\/?page_id=12"},"modified":"2025-02-14T06:24:10","modified_gmt":"2025-02-14T06:24:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/timesaudio.in\/shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><strong>Return &amp; Refund Policy<\/strong><br><strong>Times Audio<\/strong><\/p>\n\n\n\n<p>Effective Date: Jan 2025<\/p>\n\n\n\n<p>Thank you for shopping at&nbsp;<strong>Times Audio<\/strong>. We take pride in offering high-end audio and home theater equipment. Due to the specialized nature of our products, we have a strict&nbsp;<strong>Return &amp; Refund Policy<\/strong>&nbsp;to ensure product integrity and customer satisfaction. Please read the following terms carefully before making a purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. General Return Policy<\/strong><\/h2>\n\n\n\n<p>At&nbsp;<strong>Times Audio<\/strong>, all sales are considered final. We do not accept returns or offer refunds for&nbsp;<strong>opened, used, or installed products<\/strong>. This policy is in place to maintain the quality and authenticity of high-end AV equipment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Eligibility for Returns<\/strong><\/h3>\n\n\n\n<p>A return will only be accepted under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is\u00a0<strong>sealed, unopened, and in original packaging<\/strong>.<\/li>\n\n\n\n<li>The return request is made\u00a0<strong>within 7 days<\/strong>\u00a0of the delivery date.<\/li>\n\n\n\n<li>The product is\u00a0<strong>defective, damaged in transit, or incorrect<\/strong>\u00a0(subject to inspection and approval).<\/li>\n\n\n\n<li>The product is purchased directly from\u00a0<strong>Times Audio<\/strong>\u00a0(online or in-store).<\/li>\n<\/ul>\n\n\n\n<p>To initiate a return, please contact us at&nbsp;<a><strong>hello@timesaudio.in<\/strong><\/a>&nbsp;or&nbsp;<a><strong>parasher.s95@gmail.com<\/strong><\/a>&nbsp;with your order details, proof of purchase, and product images.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Non-Returnable Items<\/strong><\/h2>\n\n\n\n<p>We&nbsp;<strong>do not accept returns or refunds<\/strong>&nbsp;for the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Opened or used products<\/strong>.<\/li>\n\n\n\n<li><strong>Custom-installed or special-order items<\/strong>.<\/li>\n\n\n\n<li><strong>Discounted or clearance items<\/strong>.<\/li>\n\n\n\n<li><strong>Products with missing accessories, original packaging, or warranty cards<\/strong>.<\/li>\n\n\n\n<li><strong>Software, digital downloads, or consumable items (e.g., cables, accessories, calibration tools, etc.)<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Refund Policy<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approved refunds<\/strong>\u00a0(for eligible sealed items) will be processed after a thorough inspection.<\/li>\n\n\n\n<li>Refunds will be credited via the\u00a0<strong>original payment method<\/strong>\u00a0within\u00a0<strong>10-15 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Shipping, handling, and transaction fees are non-refundable<\/strong>.<\/li>\n\n\n\n<li>If a refund is issued due to a defective product, the refund amount will exclude any applicable\u00a0<strong>restocking fee (if applicable)<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Exchange Policy<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchanges are only allowed for defective or damaged products received upon delivery.<\/li>\n\n\n\n<li>The replacement request must be made within\u00a0<strong>48 hours<\/strong>\u00a0of delivery.<\/li>\n\n\n\n<li>The product must be returned\u00a0<strong>in original condition<\/strong>\u00a0with all packaging, manuals, and accessories.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Damage &amp; Defective Claims<\/strong><\/h2>\n\n\n\n<p>If you receive a&nbsp;<strong>damaged, defective, or incorrect item<\/strong>, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Report the issue<\/strong>\u00a0within\u00a0<strong>48 hours<\/strong>\u00a0of receiving the item by emailing\u00a0<a><strong>hello@timesaudio.in<\/strong><\/a>\u00a0or\u00a0<a><strong>parasher.s95@gmail.com<\/strong><\/a>.<\/li>\n\n\n\n<li>Provide\u00a0<strong>clear images or video evidence<\/strong>\u00a0of the issue.<\/li>\n\n\n\n<li>Our team will assess the claim and guide you through the resolution process (replacement, repair, or refund where applicable).<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Shipping &amp; Return Process<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers must\u00a0<strong>ship the product back at their own cost<\/strong>\u00a0unless the return is due to an error on our part.<\/li>\n\n\n\n<li>Products must be shipped in secure packaging to avoid damage in transit.<\/li>\n\n\n\n<li>If a product is returned damaged due to poor packaging, the return will be rejected.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Cancellations<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be canceled\u00a0<strong>before shipment<\/strong>\u00a0by contacting us immediately.<\/li>\n\n\n\n<li><strong>Once shipped, the order cannot be canceled<\/strong>.<\/li>\n\n\n\n<li>If the cancellation is approved, any processing fees incurred will be deducted from the refund.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Contact Us<\/strong><\/h2>\n\n\n\n<p>For any return, refund, or exchange inquiries, reach out to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>:\u00a0<a>hello@timesaudio.in<\/a>,\u00a0<a>parasher.s95@gmail.com<\/a><\/li>\n\n\n\n<li><strong>Phone<\/strong>: 9313235774<\/li>\n\n\n\n<li><strong>Address<\/strong>: 1324 1st Floor Sector 46, Gurgaon 122003<\/li>\n<\/ul>\n\n\n\n<p><strong>Times Audio reserves the right to modify this policy at any time without prior notice. By purchasing from us, you agree to the terms stated in this policy.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund PolicyTimes Audio Effective Date: Jan 2025 Thank you for shopping at&nbsp;Times Audio. We take pride in offering high-end audio&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Times Audio<\/title>\n<meta name=\"description\" content=\"Read Times Audio&#039;s Return &amp; Refund Policy for high-end AV equipment. 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